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The Power of Community for Small Businesses

3/30/2016

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Author Almu Corazon & PR Newswire Small Business
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Despite the recent emphasis on digital marketing strategies, small business marketers understand that the key to creating a solid brand identity that appeals to an audience really begins at the local level. With consumers using local searches to find information about businesses, localizing marketing efforts is important in order to drive brand awareness in a more targeted, meaningful and relevant way.
 
We live, work and play in two worlds today – in person and online. They are equally important, inter-dependent and mutually beneficial. I have built my current business and brand from ground zero engaged in these two worlds. The importance of consistent, qualified, dedicated networking can never be stressed enough as a requirement. Some of you know of my family business background in Spain. For those who do not, I was raised to become either CEO of one of my family businesses or to create my own company to bring forward the entrepreneurial mindset and legacy I so admire from both sides of my family. I’ve also had the honor to work in Corporate America and to build a successful professional career. I pretty much feel blessed for having experienced and practiced different business mindsets. This dual proficiency helps me come up with creative and attuned ways to support business growth for small-medium business owners and entrepreneurs across platforms. This is my passion.
 
Small businesses often feel they can’t compete against large companies with their unlimited marketing resources. But the smaller entities often overlook the potential marketing opportunities that come from reaching out to the community in which they’re located. Building a successful business takes a lot of time and drive, so it’s good to surround yourself with people who share a similar drive and ambition; we are more likely to move forward as a group. Last night I had the opportunity to discuss this with multiple small business owners at a networking event. I had a really good time meeting business owners and entrepreneurs from different industries. Take a look at the beautiful pictures I took to share with you the priceless memories of the gathering. (There is a slider at the end of the article.)
 
A wide range of marketing strategies can help you connect with would-be customers in your local community. Here are tips to localize your marketing campaigns and boost your small-business profile in unexpected ways:
 
  • Start thinking "community." Take a look around your neighborhood to uncover new ways to network, collaborate and participate. Forge relationships with local businesses that you can cross-promote with. It’s easy to get caught up in online marketing strategies at the expense of making your brand felt in your community. A quick look around can spark fresh ideas about how to achieve your marketing objectives through networking, collaboration and taking part in community causes.
  • Build a user-friendly website optimized for mobile customers. Ensuring your online presence is in order might seem counterintuitive for a local marketing strategy aimed at driving brand awareness, but what many don't realize is that an informative website is the starting point for any marketing effort.
  • Make use of the numerous location-based directories, mapping services and review sites available that cater to users in search of local goods and services. Being represented on YellowPages.com, MerchantCircle, Google Maps, Google + Business, Angie’s List, Yelp, Yahoo!, Facebook and elsewhere strengthens brand awareness and boosts your standing in search engine rankings.
  • Double-check that every online business listing is displaying the correct contact information for your organization. Look for brand consistency to strengthen your reputation. Any discrepancies in the name, address, phone number and URL will cause confusion in a prospective customer’s mind and prompt him/her to look to a competitor for reliable information.
  • Cultivate a vibrant social media presence. Every opportunity you have to syndicate your products and services through content marketing increases your visibility, improves brand loyalty and gets you more opportunities to convert online readers into clients. Using your online presence wisely is valuable. Social media networks are channels for your brand’s voice and content. This is important because it simultaneously makes you more accessible for your customers, new clients, and reminds wandering customers who may already be a little familiar with you but not yet devoted. For example, a frequent Twitter, Facebook or Instagram user could hear about your company/products/services for the first time only after stumbling upon it in a newsfeed. Or, an otherwise apathetic customer might become better acquainted with your brand after seeing you on multiple networks. Other ways to leverage social media networking with other small business owners is by collecting business cards from network event attendees to connect with them online later.
  • Cross-promote with fellow local businesses. Forge a relationship with a business that has roughly the same target audience or is otherwise complementary with your products or services. Consider having local businesses offer their customers a special discount on your products or services (and do the same for them) or work out a mutually beneficial customer-referral system.
  • Sponsor or host a local event. Small businesses can reap great brand-building rewards by affiliating with a community charity or fundraising organization. You could donate an in-store gift certificate to a charity raffle, sponsor an event, and/or create a workshop for charity. Sponsors receive prominent billing on charity event signage and advertising, not to mention the community goodwill that comes from actively helping people in need.
  • Look into what your local chamber of commerce is doing. Many offer new residents a “welcome wagon service” with helpful information about area medical providers, home repair services, exercise facilities, etc. If there’s a good fit, offer to include a brief description of your business as well. Some welcome wagon services invite people to opt-in to emails and share this information with participating businesses — a valuable way to generate leads.
 
There are unlimited benefits that come from simply meeting people in person. Have you thought about setting up a goal of meeting at least five people every week? I find great connections by doing it. Try it! Whether you are at a gas station, grocery store, bank, cafe, or in the subway, personal contact makes an impression. Hand your new acquaintance a business card with “a special freebie offer on the back” and invite the person to stop by your website, store or office.
 
I invite you to join me tomorrow at a Yelp panel organized by Townsquared in the Financial District where I will be sharing tips on how to manage a healthy online reputation. There will be two more people in the panel, Ruggy Joesten, Sr. Community Director who has worked for Yelp for over 8 years. Ruggy helps local small business owners better understand how to use Yelp and has a passion for communities and creating connections. And, Tony Matura, Manager at The Copy Specialist NYC who has been in the printing business for over 14 years. Tony and his team are well-versed in taking advantage of Yelp features, like "check-in offers," to generate new business. Come join us! Make sure to RSVP below:
RSVP HERE
By employing a robust localized marketing campaign strategy, your small business can generate consumer interest and awareness in ways no large chain or retail outlet can. For further discussion on ways to enable your localized marketing tactics and leverage offline efforts online to maximize results and minimize costs, contact me. Send me an email or contact me through social media at @AlmuCorazon. 

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5 Ways to Amplify your Brand Message

3/22/2016

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Author Almu Corazon
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As a small business owner, wife, traveler, jewelry maker and international entrepreneur I have lots to do on a daily basis. Lately I’ve been traveling a lot and I like to take the time spent in cars, airports and planes to reflect on what’s going on in my life. Most recently, I have been primarily focusing my reflections on analyzing the opportunities and challenges my clients and I are going through. Have you ever wondered how our situations might be mimicking those surrounding us? I find it fascinating that whatever my clients are going through, I am on some level going or have gone through a similar situation.

All this thinking inspired me to share with you few tips on how to amplify your brand message. These guidelines have always helped me and my clients amplify our messages, generating great results. So, hey, I love sharing the beans!


  • First, whatever it is that we do, it is best to align it to our business by using social media as a marketing tool. Choose strategically which social media platform represents what. For example, Facebook for me represents a bar/lounge/restaurant where I gather with my friends and clients to catch up, share jokes, news and interesting facts. My blog represents my office, where I share tips and guidelines on how to enhance our business and lifestyle. Instagram represents my favorite café, where I go to get motivated, share inspiring quotes, talk about my journey and meet new friends.
  • Adding value through our sharing is key to standing out in the crowded market. Having our own voice is a must these days, especially if we want to build a loyal audience. Clients and prospects keep coming back for more when what we share is what they need/want to read/hear. We cut through the clutter on social media when we bring a benefit to our audience. As a client once told me, “Everyone is a bit selfish at the end of the day. One way or another, we all look for our own benefit.”
  • Nine years ago I used to tell my clients: “Images are worth more than 140 characters” That was only one year after Twitter was created. Adding a picture, graphic or video to our posts organically invites our audience to share/repost, and like or comment on our posts. Of course adding a sentence to share our own voice to the image is crucial; otherwise it is asking people to watch the news on a muted TV. Half the fun, right?
  • Avoid confusing selling with marketing. Social media's strength is marketing, creating a desire for a brand through content. When we create an effective positioning strategy that activates our clients to take actions—what we call “leads” in the industry—we can sell through our content marketing. Otherwise, we are sending misleading signals to our audience like blindfolded kids trying to hit a piñata.
  • When we are a solo company, or we have a small team and a limited budget, online multitasking can become a challenge. Thus, the best advise is building our website as our main hub of digital efforts. Let’s go back to being in different places for different reasons, since that’s where my #tips started. Would you go to your neighbor’s office building to call your clients and invite them to visit you? Or would you rather welcome your clients to your own personal office? The latter option allows you to host meetings, keeps clients coming back to you whenever they need something, and encourages current clients to tell others where and how to find you. It sounds so simple and yet I started my digital career over 10 years ago, convincing heads of companies and departments why they need to create websites to serve as their main center of operations. And even now I have to explain the strategy to top executives and small business owners. Good thing is that it is becoming clearer as we keep gathering more proof about how effective this approach is.

Ninety percent of the challenge in building a legion of raving fans is having a great product/service. Conversely, we can have the best product/service ever, but without great marketing — it's nothing because no one will know. The life of a social post isn't particularly long, so it's vital that we find ways to amplify our message. The more eyeballs we attract with our content marketing, the faster our business will grow.

Don’t sweat it. We all struggle in managing our efforts to increase our return on investment (ROI). The trick is finding balance between our offline and online efforts in a way that it becomes sustainable. 

Stay tuned to my next e-newsletter to receive more tips on how to amplify your message online. Have a great week!

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Fresh Perspectives to Reignite Business Success

3/5/2016

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Author Almu Corazon
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One of my multigenerational business clients had an internal crisis a few months ago due to a rapid business decline. They have a family restaurant in NYC and had to relocate. Their food is delicious, but their limited resources, absence of promotion of their new location, and lack of trust in innovative business development drove their sales down to the point that they started thinking about closing down. That’s when they reached out to me for support.
 
To give you an idea of what was going on, the older family members were not in favor to use social media outlets, whereas the younger folks were imposing their idea to digitalize their business operations in order to drive awareness of the new location and to increase sales. For the past 10 years they had been dealing with this internal disagreement, which caused a negative impact on multiple fronts. The recession was a big part of the issue, as it forced them to move and to reinvent their business operations in order to survive. Sometimes it is difficult to focus on what’s best when our immediate reality is going through a spiral of negativity and debt.
 
When I first met them last December it was hard to tell if they were going to be able to recover. Doing things differently is tough for everyone, let alone if we try to modify dynamics that have existed for over 30 years. I could only guide them through opportunities. I could open doors to paths that bring solutions to their conflicts; but ultimately, it’s my client’s decision to choose to cross that threshold, trusting something better is waiting for them on the other side. 
 
In December, we analyzed their current situation; we explored various systemic organizational exercises, which gave us a good idea on how to move forward. Because these exercises are experiential, participants got to see and feel the myriad dynamics at work. Then, we created a board of trustees with non-family members from different industries — a lawyer, a business coach, a banker, an accountant, a digital intelligence expert and an IT— to create a broad foundation of support. This allowed us to balance the weight of knowledge and decision making to ease their stress and anxiety. Next, we focused on their branding, restaurant location, layout and employee situation. Subsequently, we launched a cost-efficient program to proactively listen to employees, current clients and the target audience. When in doubt about some issue, sometimes it is best to ask a core group of clients for feedback. Occasionally, it is more effective to listen to your customers in order to solve internal disagreements.
 
We called the program, “Your Opinion Matters.” We set up regular meetings with core employees. We also built a Facebook page and a basic responsive e-commerce website where the menu is displayed along with pictures of dishes, customers’ reviews, promotional videos and a little e-store, where products from  the owners’ country of origin are sold. Moreover, we expanded their online presence to multiple social media platforms such as Yelp, Menupages, Seamless, Grubhub, OpenTable, Foursquare and many others to allow easy access to their offerings.
 
The cross-platform and multidimensional approach has generated a threefold increase of sales. For this reason, I decided to honor their effort by sharing their story with all of you. Here are some actions we have installed to measure the results achieved and to maintain a positive momentum:
  • Creating a two-way communication funnel with customers on social media platforms. Strategically choosing which online platforms fit best with their business model.
  • Tracking cross-platform efforts on specific hashtags to listen to their targeted audience using Hootsuite, Tagboard, Twitter analytics, Google Analytics, bit.ly, Facebook Analytics, Union Metrics and few other free sources. 
  • Developing "client advisory boards” that enlist in-person and e-mail surveys to keep the business focused on what customers want.
  • Creating a solid structure with a clear hierarchy. The business dynamic is often different from the family dynamic. Thus, we established a clear chain of command and well-defined job descriptions for every employee in order to avoid confusion and keep things running smoothly. 
  • Maximizing employee skills to accommodate new technologies within the existing staff. Train those who are on the front line to use online communications to humanize the business online footprint on their spare time by taking pictures of the dishes, asking customers to write reviews, behaving as “community managers” providing online customer service, sharing promotions on different digital platforms and so on.
  • Setting up healthy communication. Schedule regular meetings to ensure central players in the business are properly informed and have an opportunity to share results, voice concerns and offer suggestions.
 
This month we celebrate Women in Business Heritage. Hope to inspire all of our entrepreneur female readers to find the strength to work on their businesses and professional endeavors. The above solutions made a BIG difference in my clients’ business. Now everyone is happily adapting to their well-deserved success. If you are passionate about creating a positive impact on society, then “giving up” never needs to be the option you choose. 


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